Tuesday, October 1, 2013

Send VMware's support logs functionality restored


A few days ago vCenter Support Assistance has faced an issue that broke it’s ability to send logs to VMware, remember here…

VMware was quick to provide a fix for that, they also released some news capabilities and a bunch of other minor fixes.
For all the details take a look at the Release Notes

 - Attach ANY file type to your support case.
- No more size limitation of your logs.
- Automatically failback to HTTPs when FTP is not available to transmit data. (Despite de fact FTP is the recommended protocol to send logs, in some companies,  it might not be allowed and the only option would be to use HTTPs instead).

If you still have no idea what vCenter Support Assistance is about, take a look at the video bellow:



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I’m an IT specialist with over 15 years of experience, working from IT infrastructure to management products, troubleshooting and project management skills from medium to large environments. Nowadays I'm working for VMware as a Consulting Architect, helping customers to embrace the Cloud Era and make them successfully on their journey. Despite the fact I'm a VMware employee these postings reflect my own opinion and do not represents VMware's position, strategies or opinions.

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