Monday, June 13, 2022

Cloud Assembly - Kubernetes EXITED

 For the past few days my vRealize Automation Cloud has been broken, mainly because there was an error with my Cloud Proxy preventing it to connect back to my on-premise vCenter.

Checking the Cloud Proxy details I could see Cloud Assembly - Kubernetes (cloudassembly-cmx-agent) had an EXITED status.



Even though the UI logs provides a clear error message: "Error generating auth token, status code: 400" I still had no idea on how to fix i.

Checking the container's log directly on the cloud proxy provides a consistent message.




I was running out of ideas since my searches resulted in nothing, no public KB, internal stuff, documentation blogs out there... nothing related to this error and how to fix it.

Of course I tried to start the container again, reboot the appliance even provisioned a few extra cloud proxies, all with the same error.

At this point it made me to think it was something extra, maybe environmental.... that's when it strike me, my whole lab leaves inside a bubble, including my internal NTP server.

Checking this baby I realized it was 5 hours behind it... which havent cause any issue with my systems, but since the Cloud Proxy connects back to the external world... it might be it. With so little hope I adjusted ajusted my NTP server time and syncronized everything back to it.

As you might guess, cloudassembly-cmx-agent was back to run.

Yeah I know.... sometimes it's the basics, the whole point of this post is to document that such an unusual error message could be simply your time settings and hopefully it would save you some precious troubleshoot hours.

See you guys


Who am I

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I’m an IT specialist with over 15 years of experience, working from IT infrastructure to management products, troubleshooting and project management skills from medium to large environments. Nowadays I'm working for VMware as a Consulting Architect, helping customers to embrace the Cloud Era and make them successfully on their journey. Despite the fact I'm a VMware employee these postings reflect my own opinion and do not represents VMware's position, strategies or opinions. Reach me at @dumeirell

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